Reference

How ship2 Keeps Every Game Honest

Every title in the ship2 lobby — from Live Roulette Elite to Crash Fast Lift — runs on verified random-outcome systems that no player, agent, or internal party can influence.

Verified Random OutcomesNo House ManipulationAccount-Level FairnessProvider Integrity ChecksClear Dispute Process
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ship2 How ship2 Keeps Every Game Honest
INTEGRITY SIGNALS

How We Back Our Fair Play Standards

Fair play is not a slogan — it is a set of operational practices we hold our providers and our own lobby to. Each item below reflects a real process that shapes how games run on ship2, not a marketing claim.

Provider RNG Standards

Pragmatic Play, PG Soft, and Evolution each maintain their own certified RNG frameworks. We only carry titles from studios that operate under those frameworks, which means every outcome is mathematically unpredictable.

No Selective Outcome Adjustment

We have no technical path to adjust game results after a bet is placed. The game engine runs on the provider's server — our lobby software only displays what the provider's system returns.

Transparent RTP Display

Where a game's RTP is published by its studio — as Pragmatic Play does for Gates of Olympus — that figure appears inside the game's information panel. We do not inflate or suppress it.

Round History Retention

Every bet round is logged with a unique reference ID tied to your account. If a dispute arises, we can retrieve the full round record, including the RNG seed and the result it produced.

ship2 Explore What Our Fair Play Policy Covers

Explore What Our Fair Play Policy Covers

ship2 sources its games from studios like Pragmatic Play, PG Soft, and Evolution — providers whose random number generators are subject to third-party technical review as a condition of their own operating agreements. That means the outcome of every spin in Mahjong Ways, every deal in Ceme Live Arena, and every multiplier climb in Crash Fast Lift is generated independently of our

lobby software. We do not adjust odds, tilt results, or create hidden house advantages beyond the published game mathematics. Where a provider exposes RTP data inside the game interface, that figure reflects the game's certified return rate — we do not alter it. Players in Semarang accessing the lobby on mobile see the same odds as anyone else.

FAIR PLAY HELP

Reach Us About Fair Play Concerns

If something in a game session does not look right — an unexpected result, a disconnection mid-round, or a disputed bet outcome — our support paths are open. Contact us before the session data ages out, so our team can pull the round history and review it accurately.

Team online

Live Chat Support

Open the live chat widget from your account dashboard. Describe the round in question and share your account ID so the team can locate the exact session log.

Email Dispute Path

For formal fair play disputes, email our support address with your round reference number. We aim to acknowledge within one business day and provide a resolution with the session record attached.

Account History Review

Your full bet history is visible inside your account panel. Check the round detail before contacting us — it often shows the RNG seed and outcome reference the provider generated.

Fair Play Terms Every Player Should Know

These are the core concepts behind how fair play works in an online casino lobby. Each definition covers what the term actually means in practice — not how it is used in marketing.

What is an RNG in casino games?

A Random Number Generator is software that produces unpredictable outcomes for each game round. It runs independently of the lobby and cannot be influenced by the operator or any player.

What does RTP mean?

RTP stands for Return to Player — the percentage of total bets a game is designed to return over millions of rounds. It is a long-run statistical measure, not a per-session promise.

What is a round reference ID?

A unique code assigned to every completed bet round. It links your account, the game outcome, and the RNG result together, and is used when investigating any dispute.

What is game volatility?

Volatility describes how a game distributes its payouts — high-volatility titles like Crash Fast Lift deliver larger but less frequent wins; low-volatility games pay smaller amounts more often.

What does provably fair mean?

A provably fair system lets you independently verify a round's outcome using cryptographic data. It proves the result was fixed before your bet was placed and was not changed after.

What is a payout dispute?

A formal request to review a game outcome you believe was calculated incorrectly. It triggers a review of the round record, including server logs and the RNG output for that specific round.

Common Questions About Our Fair Play Policy

These questions come up regularly when players want to understand how outcomes are decided and what protections are in place. Each answer reflects how we actually run the lobby — not a generic policy statement.

No. Game odds are built into the provider's engine — Pragmatic Play or Evolution controls that, not us. Once a round starts, neither ship2 nor the provider can alter the outcome in progress.

Live tables from Evolution and similar studios are streamed from real dealing environments with physical cards and wheels. The stream is live, not pre-recorded, and the outcome is captured by optical equipment in real time.

The round continues on the provider's server regardless of your connection. When you reconnect, the result is waiting in your account history. If the outcome looks wrong, contact support with the round ID.

Your payment method has no connection to game outcomes. DANA, OVO, and GoPay handle wallet transfers to and from your account — they have no influence over the RNG or any game engine.

Use the live chat or email support channel, provide your round reference ID and account details, and describe what you observed. We pull the server-side round log and respond with the full record.

Yes. The game rules, RTP settings, and RNG parameters are identical across all accounts in the lobby. No account receives different odds, altered payout rates, or modified game mechanics compared to another.
Reference

Fair Play Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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