Reference

How ship2 Handles Your Personal Information

This Privacy Policy explains what data ship2 collects when you use our platform, how we use it, and the choices you have over your own information. Access depends on local law and is available where local law permits.

Data collected transparentlyDANA, OVO, GoPay payment data handled securelyYour right to access and request deletionAccount security with encrypted storageContact our support team any time

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What We Collect and Why We Use It

ship2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ship2, we collect the information you provide directly — your name, email address, and the mobile number linked to your account. When you connect a local e-wallet like DANA, OVO, or GoPay, we record transaction references and wallet identifiers so

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deposits and withdrawals can be matched to your account correctly. We do not store your full wallet credentials or PIN. We also collect session data: device type, browser, IP address, and how you navigate the lobby. This helps us detect unusual login activity and keep your
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account secure. We use your data to process transactions, verify account identity, respond to support requests, and — where you have opted in — send you updates about the platform. We do not sell your personal information to third parties. Data shared with payment processors like
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DANA, OVO, and GoPay is limited to what those rails need to complete a transaction. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while browsing session logs are held for a shorter period and then deleted.
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Your data is processed in accordance with applicable law, and availability of our services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account data sits behind encrypted storage, and all connections between your device and ship2 use SSL. When you log in from a new device, an OTP is sent to your registered mobile number — that step exists specifically to catch unauthorised access before it reaches your account or your linked wallets.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust non-essential cookie preferences through your browser settings at any time.

Account Security

OTP verification on new device logins adds a layer of protection for accounts linked to DANA, OVO, or GoPay. If you suspect unauthorised access, contact support immediately and we will lock the account.

Data Retention

Transaction records tied to DANA, OVO, and GoPay payments are held as long as financial regulations require. Session and activity logs are purged on a shorter cycle once they are no longer needed.

Requesting Changes

To update incorrect personal details, email our privacy contact with your account email and the correction needed. For deletion requests, note that transaction records required by law cannot be removed early.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review the data we hold on your account, ask us to correct something, or request that your data be deleted, our support team is the right starting point. You can also write to us directly at our privacy contact address for formal data requests. We aim to respond to all data-related queries within a reasonable timeframe consistent with applicable regulations.

Team online

Live Chat Support

Open the chat widget inside your account dashboard to reach our Indonesia support team. Use this path for quick questions about what data your account holds.

Email Privacy Request

Send a formal data access, correction, or deletion request to our privacy contact email. Include your registered account email so we can locate your records.

Account Settings Panel

Some data preferences — like marketing communication opt-outs — can be managed directly in your account settings without contacting support.

Common Questions About Your Data on ship2

These are the questions we hear most often from players in Medan, Semarang, and across Indonesia when it comes to how their personal information is handled on ship2.

We collect your name, email address, and mobile number. If you connect DANA, OVO, or GoPay, we also store the wallet reference needed to match transactions to your account — not your PIN or full credentials.

Yes. Send a data access request to our privacy contact email with your registered account email. We will compile and share the data we hold on your account within the timeframe required by applicable law.

Contact our privacy team by email with a deletion request. We will remove what we can, but transaction records tied to DANA, OVO, or GoPay that are required by financial regulations cannot be deleted ahead of their retention period.

We share only what payment processors like DANA, OVO, and GoPay need to complete a transaction. We do not sell your data or share it with advertisers. Third-party sharing is limited to what your transaction requires.

Session cookies keep you logged in; analytics cookies help us improve lobby navigation. You can block non-essential cookies through your browser. Blocking session cookies will affect your ability to stay logged in.

Most personal data is deleted after account closure. Transaction records are retained for the period required by applicable regulations. You can ask our privacy team for a breakdown of what is kept and for how long.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ship2 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Live Chat Support

Email Privacy Request

Account Settings Panel

Common Questions About Your Data on ship2

01 What personal data does ship2 collect when I open an account?

02 Can I see all the data ship2 holds about me?

03 How do I ask ship2 to delete my personal data?

04 Does ship2 share my information with other companies?

05 How does ship2 use cookies, and can I turn them off?

06 What happens to my data if I close my ship2 account?

Privacy Policy

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