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Understand the Rules That Govern Your Account

Your use of ship2 is governed by these terms and conditions, which apply where local law and eligible regions permit.

Account TermsPrivacy & DataWallet PolicyEligible RegionsContact Rights
ship2 Understand the Rules That Govern Your Account
DATA AND SECURITY

How We Handle Your Data and Keep Your Account Safe

We process your personal data only for the purposes described in our privacy notice — account operation, identity verification, payment processing via your connected e-wallet, and fraud prevention. We do not sell your data to third parties. Cookies on this site serve session management and performance measurement; you can manage non-essential cookies through the preference panel in your browser or account settings.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of what we hold at any time through the email support channel.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support so we can review recent session activity.

Cookie Policy

Essential cookies keep your session running; analytics cookies help us understand how the lobby is used. You can withdraw consent for non-essential cookies without affecting your ability to deposit via DANA, OVO, or GoPay.

Rights and Requests

You have the right to access, correct, or request deletion of your personal data where local law permits. Submit requests through the email channel with your registered account details and we will respond within the timeframe the applicable regulation requires.

LEGAL CONTACT

Reach Us for Policy and Account Questions

If you have questions about these terms, want to exercise a data right, or need clarification on how a specific policy applies to your account, our support team is available through the channels below. Bring your registered account email when you reach out so we can locate your record and respond accurately.

Team online

Live Chat

Open the live chat widget from your account dashboard. This is the fastest path for questions about account status, wallet credits, or policy clarifications tied to an active session.

Email Support

Send a written query to our support address listed in the account help section. Email is the right channel for formal data requests, account closure, or documented policy disputes.

Help Centre

The help centre covers common policy questions, account verification steps, and wallet connection for DANA, OVO, and GoPay. Check here first before opening a ticket.

Common Questions About Legal Terms and Your Rights

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, reach out through live chat or email support.

These terms apply wherever you access ship2 and where local law permits. It is your responsibility to confirm that access is lawful in your specific region before using the platform.

The governing law is stated in the full terms document available through the legal section. We do not make jurisdiction-specific legal representations beyond what is set out in that document.

Yes. Send a written request to our support email with your registered account details. We will confirm what data we hold and share it in the format required by applicable data protection rules.

We retain data for the minimum period required by law after account closure, then delete or anonymise it. You can ask support for confirmation of the retention period that applies to your account.

Disputes about wallet-side processing go to your e-wallet provider. Disputes about how a credited amount appears on your ship2 account balance are handled by our support team through live chat or email.

We publish updates in the legal section of the site. Where a change materially affects your account rights, we aim to contact you via your registered email before the new terms take effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.