Reference

Understand What Governs Your ship2 Account

These terms set out what you agree to when you open and use a ship2 account — covering how you access the lobby, how wallet transactions are handled through DANA, OVO, or GoPay, and what we both expect from the relationship.

Account Registration RulesDANA, OVO, GoPay Wallet TermsLobby Access ConditionsAccount Suspension GroundsDispute Resolution Path

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HOW WE OPERATE

How ship2 Handles Your Account and Data

Our approach to terms enforcement is straightforward: we apply the same rules to every account, document every change with a version date, and give you a clear path to dispute any decision. Security, data handling, and wallet verification all sit under these terms, not separate from them.

Account Security

Your account is protected by OTP verification on login and wallet transactions. You are responsible for keeping your credentials confidential; share them and the terms liability shifts to you.

Data Retention

We retain transaction records — including DANA, OVO, and GoPay deposit and withdrawal logs — for as long as required by applicable regulations and for dispute resolution purposes.

Terms Updates

When we revise these terms, we publish the updated version with a change date and notify you through your registered account contact before the new terms take effect.

Dispute Resolution

Disputes about account decisions or transaction outcomes are reviewed by our compliance team. Submit your case via live chat or email with your account ID and the relevant transaction reference.

TERMS CONTACT

Reach Us About Any Terms Question

If any clause in these terms is unclear, or you want to raise a concern about how they apply to your account, our support team handles terms-related queries directly. We do not route policy questions to automated responses — a real agent reviews account and terms disputes. Contact us through any of the channels below.

Live Chat Start a live chat session from within your account dashboard. Terms queries are flagged as priority and handled by an agent, not a bot.

Email Support Send a detailed terms or account dispute query to our support email. We respond with reference numbers so you can track the resolution.

Account Help Centre Find published answers on account rules, wallet conditions, and access requirements in the Help Centre, accessible directly from your logged-in account.

What These Terms Cover and How They Apply

ship2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ship2, you confirm that you have read and accepted these terms in full. They apply to every session, every wallet transaction, and every interaction with the lobby — whether you're on mobile in Semarang or switching between slots and live tables

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on desktop. Each section of these terms carries equal weight; there is no hierarchy where one clause overrides another unless explicitly stated. We update these terms when the platform changes in a meaningful way, and we notify you via the registered contact on your account before
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those changes take effect. Continued use after the notice period means acceptance. If any clause turns out to be unenforceable under applicable local law, the remaining clauses stay in force. These terms apply to accounts funded through DANA, OVO, GoPay, and any other supported payment method
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we list at the time of your transaction. Availability of the platform and the enforceability of these terms depend on local law and eligible regions — we do not represent that use is lawful in every jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about what these terms mean for your account. If yours isn't here, open a live chat from your account and we'll walk through it with you.

They apply from the moment you complete account registration on ship2 and continue to apply for every session, wallet transaction, and lobby interaction for as long as your account is active.

We notify you via your registered account contact before changes take effect. Continuing to use your account after the notice period is treated as acceptance of the revised terms.

Yes. Every wallet transaction processed through DANA, OVO, or GoPay on your ship2 account is governed by these terms, alongside the individual policies of each payment provider.

Yes. Accounts that breach these terms — including providing false registration details, sharing credentials, or misusing the wallet system — may be suspended pending review by our compliance team.

Contact us via live chat or email with your account ID and a clear description of the issue. Our compliance team reviews the case and responds with a reference number for tracking.

Access and the enforceability of these terms depend on local law and eligible regions. We recommend confirming that use of the platform is lawful under the rules that apply where you are.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand What Governs Your ship2 Account

How ship2 Handles Your Account and Data

Account Security

Data Retention

Terms Updates

Dispute Resolution

Reach Us About Any Terms Question

Common Questions About These Terms

01 When do these terms apply to my account?

02 What happens if ship2 updates these terms?

03 Do these terms cover DANA, OVO, and GoPay transactions?

04 Can my account be suspended under these terms?

05 How do I raise a dispute about a terms decision?

06 Are these terms valid in my region of Indonesia?

Terms & Conditions

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